SHIPPING, PAYMENT, CUSTOMER SERVICE
All orders are packaged by us – with great attention to detail and an extra touch of Eilenna magic ✨
If you order before 9:00 a.m. on a weekday , your package will usually be on its way the same day . In many cases, it will even arrive the next day !
Sometimes the delivery services take a little longer – but don't worry: As soon as your package is on its way, you will receive a tracking number with which you can easily track it.
Free shipping? We'll take care of it! Shipping within Germany is free for orders over €50 .
Worldwide shipping is free for orders over 80 € .
Simply choose how you prefer to pay – we make it easy for you:
Whether lightning fast with Apple Pay , relaxed with Klarna , direct with Sofortüberweisung , the classic way with a credit card or secure with PayPal – the choice is yours. 🙌
Everything's encrypted, everything's secure. This makes shopping twice as fun!
Whether you have a question about your order, can't decide between two colors, or simply want to share your new favorite look – we look forward to hearing from you!
We'll help you quickly, personally, and with a wholehearted heart. We usually respond faster than you can say "phone chain"—at the very latest, within 24 hours.
Email: info@eilenna.de
Instagram: DM us or tag us: @eilenna.shop