SHIPPING, PAYMENT, CUSTOMER SERVICE
All orders are packed by us – with great attention to detail and an extra touch of Eilenna magic ✨
Do you order on weekdays before 9:00 AM? Then your package will usually be on its way to you the same day. In many cases, it will even arrive the next day!
Sometimes delivery services take a little longer – but don't worry: as soon as your package is on its way, you'll receive a tracking number so you can easily track it.
Free shipping? We've got it covered! Within Germany, shipping is free for orders over €49.99.
Worldwide shipping is free for orders over €100.
Simply choose how you prefer to pay – we make it easy for you:
Whether lightning fast with Apple Pay , relaxed with Klarna , direct with Sofortüberweisung , the classic way with a credit card or secure with PayPal – the choice is yours. 🙌
Everything's encrypted, everything's secure. This makes shopping twice as fun!
Whether you have a question about your order, can't decide between two colors, or simply want to share your new favorite look – we look forward to hearing from you!
We'll help you quickly, personally, and with a wholehearted heart. We usually respond faster than you can say "phone chain"—at the very latest, within 24 hours.
Email: info@eilenna.de
Instagram: DM us or tag us: @eilenna.shop
Company with heart
Hi, we are Annelie and Thomi – and eilenna is our shared heart story.
Learn the story behind eilenna and why we care about more than just beautiful products.